Top quality and customer service
Our Quality Management System is ISO 9001 and ISO 17100 standard certified
We have strived for quality for 31 years by optimising service performance and processes:
- Our Company runs a proprietary programme for the selection of translators and the monitoring of the quality of their work
- The Service Quality Department continues to supervise the quality of the translation services provided
- We work exclusively with the very best among the translator community
- We use tools that ensure a high quality of both the content and the layout of our translation (CAT and DTP tools)
- We perform ongoing Customer satisfaction surveys and use the feedback to implement innovations and new convenient solutions
- We carry out training courses and workshops for our employees and provide them with access to the company’s knowledge base. It helps us to meet the growing expectations of our Customers towards quality.
More than 1,600 written references from our satisfied Customers
The quality of LIDEX services is confirmed by certificates and awards:
We hold the ISO 9001 and the ISO 17100 quality certificates; we won the Customer's Golden Laurel and the Grand Prix on three different occasions. Our Company was also – on three occasions – awarded the title of "Customer-Friendly Company". We participate in programmes aimed at the identification of those companies which offer products/services and customer care of the highest quality. Our company is reviewed by external auditors and our Customers can be certain that they are provided with the best possible customer service.Try us out – let the quality of our services speak for itself
THE ISO 9001 and ISO 17100 QUALITY CERTIFICATES are the evidence for our Customers that we provide top quality translation services. They confirm the superior quality of services (translation, interpreting, technical support of conferences, localisation, graphic and film services) as well as customer care.
THE CUSTOMER’S GOLDEN LAUREL AND OTHER AWARDS During the last few years we have participated in competitions intended to single out quality leaders – companies that excel in customer service. It is our policy to participate in these programmes for as long as they remain in place, their results providing our customers with a reliable indication of quality.
THE WARSAW BUSINESS JOURNAL LIST OF TRANSLATION COMPANIES The Warsaw Business Journal has maintained a list of top translation companies since 2003. We are very proud of the fact that ever since the first edition, we have consistently been ranked first among all Polish translation companies. According to the list criteria, we are the most popular Polish translation company with the customers.
