Top quality and customer service
Our Quality Management System is ISO 9001 and ISO 17100 standard certified
We have strived for quality for 33 years by optimising service performance and processes:
- Our Company runs a proprietary programme for the selection of translators and the monitoring of the quality of their work
- The Service Quality Department continues to supervise the quality of the translation services provided
- We work exclusively with the very best among the translator community
- We use tools that ensure a high quality of both the content and the layout of our translation (CAT and DTP tools)
- We perform ongoing Customer satisfaction surveys and use the feedback to implement innovations and new convenient solutions
- We carry out training courses and workshops for our employees and provide them with access to the company’s knowledge base. It helps us to meet the growing expectations of our Customers towards quality.
More than 1,600 written references from our satisfied Customers
The quality of LIDEX services is confirmed by certificates and awards:We hold the ISO 9001 and the ISO 17100 quality certificates; we won the Customer's Golden Laurel and the Grand Prix on three different occasions. Our Company was also – on three occasions – awarded the title of "Customer-Friendly Company". We participate in programmes aimed at the identification of those companies which offer products/services and customer care of the highest quality. Our company is reviewed by external auditors and our Customers can be certain that they are provided with the best possible customer service.
Try us out – let the quality of our services speak for itself